This Privacy Policy explains the information we collect from you when you use our website. As a data controller, we are legally required to inform you about our identity, the reasons and methods for collecting your data, and your rights regarding your data. In this policy, “We,” “Us,” or “Our” refers to EALB, its subsidiaries, or any legal entity operating under EALB group that you may interact with, directly or indirectly, through our website.

“You” or “Your” means the end user and/or customer of the bank, any individual or legal entity, who accesses our website, receives information about the EALB’s products/services and marketing activities, or engages in other activities through our website.

For any inquiries regarding this policy, please contact us via email or submit a request through the “Contact Us” form on our website.

Identity and Contact Details of the Controller and Data Protection Officer

Egyptian Arab Land Bank (EALB) is the Data Controller responsible for collecting, using, and processing your personal data in both manual and electronic formats. For any queries, comments, or requests regarding the processing of your personal data, please contact us at:

Address: Egyptian Arab Land Bank EALB, Q. Nour St. 100, Amman, Jordan

P.O. Box: 6729, Amman 11193, Jordan

Email: DPO@ealb.com.jo

Phone: +962 (6) 5691985

For matters specifically related to data protection, you can also reach out to our Data Protection Officer at the same contact details provided above.

Data We Collect

We collect personal data and information about you when you use or access our platforms, and on an ongoing basis while you bank with us, including information about your identity, such as your name and contact details (including your email address and mobile number), information about your personal circumstances (e.g. marital status, age, gender and occupation) along with financial details such as income. This helps us verify your identity, ensure account security and comply with regulations. Additionally, we gather data like your IP address, browsing patterns and use cookies to improve our services and customize your experience. 

Legal Basis for Processing

We will only use your data where we have your consent or another lawful reason for doing so. The lawful basis for processing your Personal and Sensitive Data is the performance of our contractual relationship and its obligations, including preliminary steps to its establishment.

The reasons we use your data include:

• Delivering our products and services

• Processing your instructions

• Managing our relationship with you

• Supporting our banking operations

• Preventing or detecting crimes, including fraud and financial crimes (e.g., terrorist financing and human trafficking)

• Ensuring security, business continuity, and risk management

• Providing online banking, mobile apps, and other online product platforms

• Improving our products and services

• Complying with our legal and regulatory obligations and requirements

• Performing system or product development and planning, audit, and administrative purposes

• Marketing our products, services, and offers that may be of interest to you

If we need to process your personal data for a purpose different from those mentioned above, we will inform you and seek your consent.

Recipients of Data

We might share your data with other parties where it’s permitted by law for the below reasons:

• To provide you with products or services you’ve requested, e.g. fulfilling a payment request.

• Legal duty or requirement, e.g. to assist with detecting and preventing fraud, tax evasion and financial crimes.

• Regulatory reporting, litigation or defending legal rights and interests.

• Legitimate business reason, e.g. verify your identity, enable another company to provide you with services you’ve requested, or assess your suitability for products and services.

We might share your data with others including:

• Agents, sub-contractors or service providers who perform for or on behalf of EALB.

• Any person you have elect to have a connection to your banking relationship with us where it’s by power of attorney, person who guarantee you against your financial obligations or joint account holder.

• People you make payments to and receive payments from.

• Correspondent and agent banks, clearing houses, clearing or settlement systems.

• Other financial institutions, tax authorities, credit reference agencies, payment service providers and debt recovery agents.

• Any person whether legal or natural where required in connection with potential or actual corporate restructuring, merger, acquisition or takeover, including any transfer or potential transfer of any of our rights or duties under our agreement with you.

• Law enforcement, government, courts, dispute resolution bodies, regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities.

• Fraud prevention agencies who’ll also use it to detect and prevent fraud and other financial crime and to verify your identity. 

• Card processing supplier(s) to carry out credit, fraud and risk checks, process your payments, issue and manage your card.

Data Protection

We take your privacy and data security very seriously at EALB. We use a variety of technical, physical, and organizational measures to keep your personal data safe from loss, misuse, unauthorized access, accidental disclosure, alteration, and destruction during storage, processing, and transmission.

We also ensure that any third parties we work with follow the same high standards of confidentiality, data privacy, and security. We regularly update and test our security systems and limit access to your personal data to only those who need it to provide you with our products, content, or services

Data Retention Period

EALB reserves the right to retain your personal data, considering its nature and sensitivity. We keep your data for at least 5 years after the end of our banking relationship, or longer if required by law. This helps us comply with legal and regulatory requirements and protects against potential risks. We only retain data as long as necessary to meet these obligations

Data Subject Rights

You have several rights regarding your personal data:

• Access: You can access your personal data and request information on how it is processed.

• Rectification: You can request corrections to your personal data.

• Erasure: You can request the deletion of your personal data in certain circumstances (right to be forgotten), unless we are legally required to retain it.

• Portability: You can request your personal data in a commonly used, machine-readable format and ask us to transmit it to a third party.

• Notification of Breach: You will be notified in case of a data breach that poses a high risk to your rights and freedoms.

Additionally, you have the right to:

• Restriction or Objection: You can object to or request restrictions on the processing of your personal data.

• Withdraw Consent: You can withdraw your consent at any time.

Data Subject Requests

To exercise any of your rights mentioned in this Privacy Policy, you can submit a request by: